My Performance: KPI Trend Chart

The KPI Trend Chart in KPI View on the Performance page displays your KPI performance data as a colored line graph indicating the scoring trend over the defined time period. This chart includes interactive elements for date controls, graph lines, and views.

KPI trend chart screen capture

Element	Description
Date controls	See Performance Trend date controls.
Graph Lines and Bars	Point to the graph lines and bars to view specific data for the KPI based on the defined time period. The displayed lines, bars, and data varies depending on your selections in the Show drop-down list.
Coaching Application that provides a method of directing, instructing and training a person or group of people, with the aim of achieving a set goal or developing specific skills. and eLearning Product that provides hard and soft skills training, applicable for the entire employee life cycle (before, during, and after the hiring process), and includes training assessment and design tools. Events	See My Performance: On Chart Coaching Events and My Performance: On Chart eLearning Events.
Actual Value	See My Performance: KPI Trend Chart - Actual Value.
Peer Value	See My Performance: KPI Trend Chart - Peer Value.
Show	Goal: When selected, a blue horizontal line displays in the graph. This line represents the goal for the selected KPI. The goal is the desired value for the KPI. Score: When selected, colored bars display in the graph. The Score is calculated based on gap between the Actual Value and the Goal value. The color of the bar represents the score: Dark Green = Excellent Light Green = Good Light Orange = Average Dark Orange = Poor Red = Out of Range Trend: When selected, a purple dotted line displays in the graph. This line represents the trend Feature in Speech and Text Analytics that helps users identify changes in customer communication with the contact center, understand any emerging tendencies, and pinpoint any significant events that may require close attention. for the selected KPI. The trend is a graphical representation of the direction of progress toward the goal. Coaching: If you have the privilege Permissions associated with each role that define the features of the application a user is able to view and the functionality in the application the user can access. to View My Coaching, this option appears. When selected, Coaching icons display on the KPI Trend Chart for dates with coaching events. See My Performance: On Chart Coaching Events. eLearning: If you have the privilege to View My Lessons, this option appears. When selected, eLearning icons display on the KPI Trend Chart for dates with eLearning events. See My Performance: On Chart eLearning Events. When exporting or printing KPI Trend Chart, the export or print includes the items and events selected to show. The export or print does not include event details. For a periodicity higher than daily, events may occur between the dates of the periodicity. In this case, the events display in between the periodicity points in the KPI Trend Chart.
Bottom Zoom Chart	Displays the KPI line (not an average of the goal line and KPI line).