View KPI Trend Chart - Peer Value
You can view KPI performance data as a colored line graph indicating the scoring trend Feature in Speech and Text Analytics that helps users identify changes in customer communication with the contact center, understand any emerging tendencies, and pinpoint any significant events that may require close attention. over the defined time period.
Before you begin
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Managers access the KPI View workspace from Explore Performance.
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Employees access the KPI View workspace from My Performance.
Procedure
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The KPI Trend Chart is the default view when you access the KPI View.
Click the KPI Trend Chart
control if it is not automatically displayed. -
In the KPI Value drop-down list, select Peer Value.