Examples: Days off and consistency start time settings

When creating a work pattern Set of shifts in WFM (usually a weekly set of shifts) that are assigned to employees. A work pattern typically includes one or more shifts and possible days off for one week., you can define days that could be scheduled as days off. You can also define the days in the work pattern for which you want the shifts and shift Work period in WFM that has a definite length. events to start at the same time.

Example: Define possible days off for a weekly work pattern

For example, you do not want employees with a certain work pattern to have Mondays off. However, you want employees with this work pattern to have two days off in a row.

Define the following:

Specify that Monday is not a possible day off (unselect the Monday check box).
Set both the Minimum Consecutive Days and Maximum Consecutive Days fields to 2.

Example: Consistency settings for shift start times for weekly work patterns

For example, a union rules states that every employee has to have the same start time every day of the week, but they can be scheduled at different start times from week to week.

For Work Pattern A, add the following shifts:
- 9hr, 1hr lunch, training Semantic Intelligence (Si) process in Speech Analytics in which the system implements machine learning-based methods to extract and surface ontology-related items found in a sampling of transcribed interactions.
- 8.5hr, 1/2hr lunch, research
For every day in the weekly work pattern (Mon-Sun), set the consistency shift start time group for both shifts to group 4.
For Work Pattern B, add the following shifts:
- 4hr early
- 9hr, 1hr lunch
For every day in the weekly work pattern (Mon-Sun), set the consistency shift start time group for both shifts to group 5.

Work Pattern A is used for one week in the scheduling period, and Work Pattern B is used for another week in the scheduling period.

For the week using Work Pattern A, all shifts will start at the same time every day of the week. For the week using Work Pattern B, all shifts will start at the same time every day of the week. It could be that the start times for one week are different than the other week, but every day during the same week, the start times will be the same.

Example: Consistency settings for shifts and shift event Time period in WFM when employees are scheduled for specific activities, other than the main shift activity. Shift events can either be productive or unproductive, and can be associated with activities such as Phone, Email, Break and Lunch. start times for monthly work patterns

For example, you added a shift to a monthly work pattern called 9hr, 1hr lunch. This shift is defined to start anytime between 9:00 - 10:30 AM.

You want the 1st, 5th, 10th and 15th day of the month to start this shift at the same time. For Day 1, Day 5, Day 10 and Day 15, set the consistency shift start time group to 1. All days belonging to group 1 will start their shifts at the same time. The scheduling engine will start the shift on these days to be at some time from 9:00-10:30 AM. The shift start time the scheduling engine chooses will be the same time on all four of these days.

The 9hr, 1hr lunch shift has three shift events:

Morning Break
Lunch
Late Break

To ensure that these shift events start at the same time for all four of these days (Day 1, Day 5, Day 10 and Day 15), select Consistent Shift Events. The scheduling engine ensures that the same shift events for all days belonging to the same shift start time group (1-7) will also start at the same time.