Work Administration feature availability for WFM Essentials and Enterprise
Although most WFM features are available in WFM Essentials, there are specific features that are not available or only partially available. For more information, contact The entire communication experience for a customer, from beginning to end. your Customer Success Manager or Account Executive.
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Feature |
UI Navigation |
WFM Essentials |
WFM Enterprise |
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Activities |
Work Administration Activities Activities |
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Activity Types |
Work Administration Activities Activity Types |
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Shifts |
Work Administration Work Rules Shifts |
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Shift Events |
Work Administration Work Rules Shift Events |
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Shift Collections |
Work Administration Work Rules Shift Collections |
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VTO Events |
Work Administration Work Rules VTO Events |
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OT Extensions |
Work Administration Work Rules OT Extensions |
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Work Patterns |
Work Administration Work Rules Work Patterns |
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Assignment Rules |
Work Administration Work Rules Assignment Rules |
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Work Administration Work Rules Project Rules |
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Time Banks |
Work Administration Work Rules Time Banks |
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Settings |
Work Administration Work Queues > Settings |
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Work Queue Attribute Definition |
Work Administration Work Queues Work Queue Attribute Definition |
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Work Queue Attributes |
Work Administration Work Queues Work Queue Attributes |
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Work Queue Group Mapping |
Work Administration Work Queues Work Queue Group Mapping |
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Parent Work Queue Mapping |
Work Administration Work Queues Parent Work Queue Mapping |
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