Managing the schedule

After you have created your optimal schedule, you can view and analyze the data, make more updates, and finally publish it, which makes it available to managers and employees.

View the schedule

The WFM application provides the ability for users to control their view of the schedule. You can view draft and published schedules, and adherence Measure used in Workforce Management (WFM) to determine how well an employee’s scheduled activities match their actual, real-time activities. data all in one place. Zoom in and out of the schedule in hour, day, week or period views. View employee rows in a compressed, compact view or in the regular, standard view. View up to five layers of scheduling components on the calendar. In addition, you can view user and campaign Collection of scheduling periods in WFM, which are defined time periods where specific employees target specific workloads. time zones together.

Edit the schedule

To add components that the scheduling engine does not add automatically by the Generate schedule option, manually edit the schedule. Before or after generating a schedule, you can manually add shift Work period in WFM that has a definite length. assignments and shift events. You can also add calendar events, time-off events, unavailability events, and classes. Once you have completed your updates, regenerate the updated schedule.

Distribute the schedule

When the schedule is finalized, you can publish it. Publishing makes the schedule available to managers and employees.

If needed, you can unpublish the schedule. You can then make the required updates and republish the updated schedule. To overwrite the draft schedule with the last published schedule, revert to that schedule.