Forecasting and Scheduling feature availability for WFM Essentials and Enterprise

Although most WFM features are available in WFM Essentials, there are specific features that are not available or only partially available. For more information, contact The entire communication experience for a customer, from beginning to end. your Customer Success Manager or Account Executive.

Feature	UI Navigation	WFM Essentials	WFM Enterprise
Shifts	Forecasting and Scheduling Work Rules Shifts
Shift Events	Forecasting and Scheduling Work Rules Shift Events
VTO Events	Forecasting and Scheduling Work Rules VTO Events
OT Extensions	Forecasting and Scheduling Work Rules OT Extensions
Work Patterns	Forecasting and Scheduling Work Rules Work Patterns
Project Instance of the Speech and Text Analytics application that supports a different language or Line of Business (LOB). Rules	Forecasting and Scheduling Work Rules Project Rules

WFM Essentials customers can only view the following WFM Forecasting and Scheduling entities, but they cannot create, edit or delete them: shifts, and shift Work period in WFM that has a definite length. events .