Purge requests

For database cleanup and maintenance, purge requests regularly. The system does not automatically purge requests.

The purge requests feature is only available in WFM Enterprise. For more information, contact The entire communication experience for a customer, from beginning to end. your Customer Success Manager or Account Executive.

Procedure

Go to Organization Management Module in WFO that allows administrators to set up different hierarchies to manage users from a single, unified, Web interface.. Under Request Management, select Purging.
In the left pane, click an organization.
In the right pane, do the following:
1. Click the request type and organization.
2. Click a purge option.
3. Click Delete Requests.