Automated Verification
If your license includes Automated Verification - Capture Verification, use organization alert rules to set up Email or Desktop Messaging Application that allows sending pop-up messages to employees by selecting the recipients' name, login or role within the organization. notifications for Recording Policy, Services, or Voice Quality. If your license includes Automated Verification - Audio Quality Statistics, you can only configure organization alert rules for Voice Quality.
Automated Verification - Recording Policy
The Recording Policy rule triggers an alert if a Recording Policy KPI fails to meet the specified percentage volume over the defined time period.
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Rule Parameters |
Options |
|---|---|
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Policy compliance |
Compliant Partially compliant Not compliant Excluded |
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Percentage volume |
[Number] % Volume of recordings for the selected KPI |
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Over the last |
[Number] Time period selection in days, hours, or minutes |
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Send alerts no more than once every |
[Number] Frequency selection in days, hours, or minutes |
Automated Verification - Services
The Services rule triggers an alert if a Services Status KPI falls below the specified percentage volume, over the defined time period.
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Rule Parameters |
Options |
|---|---|
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Services Status KPI |
Archived Transcribed Screen recorded Sensitive data masked |
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Percentage volume |
[Number] % Volume for the selected KPI |
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Over the last |
[Number] Time period selection in days, hours, or minutes |
|
Send alerts no more than once every |
[Number] Frequency selection in days, hours, or minutes |
Automated Verification - Voice Quality
The Voice Quality rule triggers an alert if a Voice Quality KPI fails to meet the specified percentage volume over the defined time period.
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Rule Parameters |
Options |
|---|---|
|
Voice Quality KPI |
Good quality Fair quality Poor quality |
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Percentage volume |
[Number] % Volume for the selected KPI |
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Over the last |
[Number] Time period selection in days, hours, or minutes |
|
Send alerts no more than once every |
[Number] Frequency selection in days, hours, or minutes |