Members
To be assigned to the organization/group as Member, employee must have one of these settings:
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The Assign employee as group member of current organization setting selected in the User Management Module that an administrator uses to create a profile for each employee in their organization. module, under Employees > Interactions Product that assists contact centers increase operational effectiveness and improves the customer experience through full-time recording, powerful quality monitoring, compliance/liability management, rich reports, and an intuitive, dashboard-style interface..
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Assigned as member to one of the groups.
A member must have a role that includes privileges under the Interactions category Grouping of calls in Speech Analytics that pertain to specific business issues among all transcribed interactions., in the My Interactions and/or My Evaluations sub-categories.
A user who is assigned as a member to a organization/group cannot access the recordings of any other user in the system. If your organization/group hierarchy Hierarchy set up by administrators (via the EM) that is structured according to a specific logical structure defined by the administrator. contains multiple layers of organizations/groups, users can only be assigned as members to the last organization/group in a branch (leaf organization/group).
In Organization Management Module in WFO that allows administrators to set up different hierarchies to manage users from a single, unified, Web interface. > Groups Settings, once you assign members to a group, no groups can be created under this group. However in Organization Management > Organization Settings, this his constraint, is not enforced and in case an organization is added under the leaf organization, or the employee has moved to a non leaf organization, a warning message appears to warn that the Employee as group member of current organization setting will be removed (cleared).
Members can be assigned to multiple leaf groups on multiple branches , however, they can only be assigned to a single organization.
