My Tasks page

Use this page to view your assigned work items.

Field

Description

Item

Work item name.

Queue

Queue the work item belongs to.

Estimated Age

Approximate number of days the work item has been open.

On Track

Indicates whether the work item is on track for completion.

Urgency

Urgency of the work item.

Estimated Start

When you should start working on the work item, in accordance with your schedule.

Estimated End

When it is estimated that you should finish the work item.

AHT

Activity Handling Time for the work item, in minutes.

State

Work item's current state.

Review and update your work tasks