Defines the name of the staffing profile.

Defines the work pattern Set of shifts in WFM (usually a weekly set of shifts) that are assigned to employees. A work pattern typically includes one or more shifts and possible days off for one week. assigned to the staffing profile. When you generate a schedule using this staffing profile, the shifts and times are selected using this work pattern.

Defines the average salary for this staffing profile.

Defines the organization associated with this staffing profile.

Defines the required work proficiency level for the staffing profile:

• 0.5: Employee is above average at work. It takes them half as long as the defined Average Handle Time (AHT) to complete their work. The system considers this value as the work of two employees.

• 1.0: Employee is average at work. They complete their work within the Average Handle Time (AHT). The system considers this value as the work of one employee.

• 2.0: Employee is below average at work. It takes them twice as long as the defined Average Handle Time (AHT) to complete their work. The system considers this value as the work of one half of an employee.

The proficiency level is used when scheduling profiles for skill Defined level of knowledge that an employee needs in order to handle a defined workload in WFM.-based schedules.

Defines the number of simultaneous chat sessions assigned to the staffing profile.

Defines the assignment rules associated with this staffing profile.