Import a forecast

If you create a forecast in a third-party application, as long as it is in the correct format, you can import that data into forecast.

If there is any data already in your forecast, importing data overwrites any existing data. The import setting disables the option of adding historical weeks.

Procedure

Go to Forecasting and Scheduling. Under Forecasting, select Tactical Forecast Feature in WFM used to estimate the required resources for a specific scheduling period based on historical data. The data in a forecast includes interaction and work volume, and Average Handling Time (AHT)..
From the filter pane on the left, select a Campaign, Scheduling period, and Queues.
Select Import on the ribbon.
Complete the parameters in the Import dialog:
- Import file name: Browse to the data file.
- Data to import: Select the statistics data to import.
  
  Data for a selected statistic can only be imported if it exists in the source file.
- Time interval: Select between 15 min, 30 min, or 1 hour intervals.
- Number of lines to ignore from the start of file: Specify the lines at the start source file that do not contain data. For example, ignore the first line, which could be the column header row.
- Delimiter: Select whether the data in the file is tab or comma separated.
- Time zone: Select between the time zone of the campaign Collection of scheduling periods in WFM, which are defined time periods where specific employees target specific workloads. or UTC.
Select Import.