General Settings

Optional: Describes the campaign Collection of scheduling periods in WFM, which are defined time periods where specific employees target specific workloads..

Sets the time zone of the campaign.

This field is read-only. It is defined when the campaign is created.

Specifies the start day of the campaign.

This field is read-only. It is defined when the campaign is created.

Specifies for the campaign the time at which one day is considered to end and the next to begin.

This field is read-only. It is defined when the campaign is created.

Specifies the organizations associated with the campaign.

Indicates whether the scheduling period is skill Defined level of knowledge that an employee needs in order to handle a defined workload in WFM.-based, meaning that the work queues linked to the scheduling period require defined skills.

To service the workload, assign these skills to the employees assigned to the scheduling period.

Links all employees in the linked organizations (selected in Organization) to the scheduling period.

Alternatively, you can select specific (not all) employees from these organizations to be linked to the scheduling period from Forecasting and Scheduling, Employees and Profiles. If you want to select specific employees, leave this field blank and add the employees you want from the Employees / Profiles module.

Specifies the days and the time ranges for which employees are scheduled during the scheduling period.

By default, the hours of operation are 7 days a week, 24 hours a day. You can make the hours different for each day, if needed. For scheduling periods with multiple weeks, you can set different hours of operation for each week.

NOTE: If you link multiple organizations to your scheduling period, set the hours of operation to include the earliest to the latest time from any linked organization.