Create a VTO event
Create a Voluntary Time Off (VTO) event, which can be added at the beginning or end of an employee shift Work period in WFM that has a definite length. to reduce employee work time.
Create a VTO event Voluntary Time Off (VTO) event in WFM, which can be added at the beginning or end of a shift to reduce employee work time. for a specific organization, and add it to a work pattern Set of shifts in WFM (usually a weekly set of shifts) that are assigned to employees. A work pattern typically includes one or more shifts and possible days off for one week..
Before you begin
Procedure
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To create a VTO event on an organizational level for all campaigns, go to Work Administration. Under Work Rules, select VTO Events.
If you want to override the organizational settings and create a VTO event exception for a specific scheduling period only, go to Forecasting and Scheduling. Under Work Rules, select VTO Events.
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From the Work Administration module, from the left pane, select the organization for which you want to create a VTO event.
When creating an exception for a scheduling period, from the Forecasting and Scheduling module, select the campaign Collection of scheduling periods in WFM, which are defined time periods where specific employees target specific workloads. and scheduling period for which you want to create a VTO event.
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Select Create.
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On the VTO Events screen, complete the fields to define the VTO event.
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Select Save.
The new VTO event appears on the VTO Events page.
What to do next