WFO keyboard navigation

You can use your keyboard to navigate the WFO portal Home page or main UI access point for all WFO applications. and perform tasks without using a mouse.

WFO keyboard navigation supports the following principles:

Navigation between siblings is circular, the focus always returns to the first item.
You cannot set the focus on unavailable components, unless required (for example, an unavailable date field is focusable to enable the user to hear the selected date).
You can set the focus on read-only components such as labels or titles.
You cannot focus on scroll bars and resizable handles.
When a component with a tooltip is in focus, the tooltip is immediately displayed on top of the component.
When a component is in focus, the screen reader reads information about the component (where relevant):
- Role (for example, header, button, field text)
- State (for example, selected, not selected)
- Label (for example, Search Results)

Main interface

Use the following keys to navigate between the main interface components:

To navigate between components, press Tab or Shift+Tab.
To access a component, press Enter or Space bar.

The Tab order of the main interface components is as follows:

Banner region
Skip to Content link
My Home main menu
First item in Level 2 menu
First item in Level 3 menu
Search
Notifications
Help
User actions menu
Main workspace Area within an application window where the user interacts with the program.

Menus

There are three menu levels in the WFO portal. The main menu provides access to the different WFO applications. The Level 2 menu provides access to the different areas in the selected application. The Level 3 menu provides access to the different workspaces within a selected area.

Use the following keys to navigate the menus:

To navigate between the menu levels, press Tab or Shift+Tab.

Navigate the main menu:
- To move between applications in the list, press the Up/Down buttons.
- To select an application, press Space bar or Enter.
- To move the focus to the Level 2 menu to select an area within the application, press Tab.
Navigate the Level 2 menu:
- To move between items in the list, press the Left/Right buttons.
- To select an item, press Space bar or Enter.
- To move the focus to the Level 3 menu to select a workspace, press Tab.

Navigate the Level 3 menu:
- To move between items in the list, press the Left/Right buttons.
- To select a workspace, press Space bar or Enter.

Notifications

The Notifications link takes you directly to the first focusable item in the Notifications workspace, where you can access system notifications and alerts across all WFO applications.

Use standard keys to navigate the Notifications workspace.

Access the Search region to quickly access workspaces in WFO.

Use the following keys to navigate the Search region:

In the Search Navigation bar, type a search term One to five words that are meaningful to a specific type of business, or phrases that stand out in interactions in Speech and Text Analytics. and press Enter.
To navigate between the search results, press Tab.
To access a search result, press Space bar or Enter. The focus moves to the selected workspace.
To clear results and search for a new workspace, pressEsc.

User actions menu

Access the User actions menu to send internal or desktop/mobile messages (opens in new window), enter and exit What If mode, manage preferences, view information about your WFO application, and sign out of the WFO portal.

Use the following keys to navigate the User actions menu:

To navigate between the different menu options, press Up/Down button.
To access a menu item, press Space bar or Enter.
To exit the Send Internal Message and Send Mobile/Desktop Message windows and return to the User actions menu, press Tab until the focus is on the Close button and then press Enter.
To navigate the Preferences page:
- To move between the different tabs, press Tab.
- To select a tab, press Enter and then press Tab until you access the tab's settings.
- To navigate within a menu or list, press the Up/Down and Left/Right buttons.
- To save settings and close the window, press Tab until the focus is on the OK button and then press Enter.
- To close the window without saving changes, press Tab until the focus in on the Cancel button and then press Enter.

Help

The Help link opens the Help in a separate window.

Use the following keys to navigate the Help:

To navigate between topics in the TOC, press Tab.
To expand a parent topic in the TOC to access child topics, press Enter.
To select a topic in the TOC and access its content, press Enter.
To move the focus between the TOC and the main region, press Tab to access the Skip to Main link, and then press Enter.
To move the focus from a selected topic in the TOC to the selected topic in the main region and read its content, press Q.
While you are in the main region, to skip to the first heading in a topic, press H.

Main workspace

To quickly jump to the main workspace, Tab to the Skip to Content link, and press Enter.

When you access the main workspace, the focus moves to the first focusable item in the workspace.

To move between items, press Tab or Shift+Tab.
To activate or select an item, press Enter or Space bar.
To navigate within a menu or list, press the Up/Down and Left/Right buttons.