Defines the name of the work queue.

This field is read-only and defined when creating the work queue (under Work Administration, Work Queues, and Settings).

Optional: Describes the work queue.

This field is read-only and defined when creating the work queue (under Work Administration, Work Queues, and Settings).

Defines the owner organization of the work queue.

This field is read-only and defined when creating the work queue (under Work Administration, Work Queues, and Settings).

Specifies the media for the work queue.

This field is read-only and defined when creating the work queue (under Work Administration, Work Queues, and Settings).

Specifies the type of work queue: Normal, Distributed, Virtual, or Process.

This field is read-only and defined when creating the work queue (under Work Administration, Work Queues, and Settings).

If the campaign Collection of scheduling periods in WFM, which are defined time periods where specific employees target specific workloads. is skill Defined level of knowledge that an employee needs in order to handle a defined workload in WFM.-based, this field defines the required skill for the work queue.

For skill-based scheduling periods, associate each work queue with a skill so that the scheduling engine knows which employees can service the workload.

Only the skills owned by the selected organizations and their ancestors are available.

There is a one-to-one relationship between work queues and skills. Each work queue can be associated with one skill only. However, the same skill can be assigned to more than one queue.

Sets the frequency by which net staffing thresholds are marked on the net staffing ribbons on the calendar.

Net staffing thresholds indicate whether the employee count is understaffed, overstaffed, or neutral at the time interval specified by this parameter.

Possible values include:

• 15 minutes: Every 15 minutes, net staffing ribbons are marked as overstaffed, understaffed, or neutrally staffed.

• Hours: Every hour, net staffing ribbons are marked as overstaffed, understaffed, or neutrally staffed.

• Days: Every day, net staffing ribbons are marked as overstaffed, understaffed, or neutrally staffed.

• Weeks: Whole weeks are marked as overstaffed, understaffed, or neutrally staffed on the net staffing ribbons.

Specifies the tolerance, or the maximum number of employees that cause overstaffing, without displaying an overstaffed indication on the net staffing ribbon.

For example, this field is set to 5 and Count. These values mean that the organization can be overstaffed by 1-5 employees without displaying an overstaffed indication on the net staffing ribbon.

If this field is set to 10 and Percent, the organization can be overstaffed by 10% without displaying any overstaffed indication on the net staffing ribbon.

Specifies the tolerance, or the maximum number of employees that cause understaffing, without displaying an understaffed indication on the net staffing ribbon.

For example, this field is set to 7 and Count. These values mean that the schedule can be understaffed by 1-7 employees without displaying an understaffed indication on the net staffing ribbon.

If this field is set to 15 and Percent, the schedule can be understaffed by 15% without displaying an understaffed indication on the net staffing ribbon.