Campaign alert rule screen reference
The configuration settings on the Campaign Alert Rules screen are described here.
Setting |
Description |
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Campaign Name |
Read-only field containing the name of the campaign Collection of scheduling periods in WFM, which are defined time periods where specific employees target specific workloads.. |
Rule Name |
Type a name for the campaign alert rule here. |
Enabled |
Select this check box to make the campaign alert rule active. |
Rule |
Select the type of rule you want to create from the drop-down box. This setting is available only when creating a new rule. If you are editing an existing rule, this field is read-only. |
Rule-specific configuration |
If applicable, confiure the rule-specific settings. The settings you must configure vary depending on the type of rule you have selected in the Rule setting. |
Action: Send Email |
Select this option to notify users by email when the alert rule is triggered. Also configure these fields related to the email:
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Action: Send Desktop Messaging Application that allows sending pop-up messages to employees by selecting the recipients' name, login or role within the organization. Alert |
Select this option to notify users by means of a desktop message when the alert rule is triggered. Note: You must be licensed to use the Alert action. If you are not licensed for this feature, the Alert options do not display. Also configure these fields related to the desktop message:
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Action: Send Mobile Alert |
Select this option to notify users by means of a mobile alert when the alert rule is triggered. Note: You must be licensed to use this alert action. This action (to send a mobile alert) is only available for specific rules. If you are not licensed for this feature, the Alert options do not display. Some rules are able to represent the data in a supported format on mobile applications, while others do not support this capability. Also, configure these fields.
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Action: Send DPA Alert |
If you have a license for Desktop Process Analytics (DPA), select this option to notify users by means of a DPA alert when the alert rule is triggered. Note: You must be licensed to use the Send DPA Alert action. If you are not licensed for this feature, these alert options do not display. Also configure these fields:
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