Working with campaign alert rules

Campaign alert rules are available for Workforce Management applications. By default, only administrators and schedulers can use this feature.

Campaign alert rules track the deviation of key operational statistics from their forecast, goal, or a specified range of values. They are a valuable management tool in curbing such deviations

To create, edit, or delete alert rules for your campaign Collection of scheduling periods in WFM, which are defined time periods where specific employees target specific workloads., go to Tracking > Notifications > Campaign Rules.