Send an internal message to employees

You can send an internal message to employees. Once sent, the internal message appears in the notification inbox of each recipients, on the My Home page under My Notifications Suite-wide feature that provides a personal, read-only Inbox for notifications sent to users by other employees..

Procedure 

1. At the upper right of your web application page, click Send Message and select Internal Message.

2. Provide information in the To Whom, Available Date, Expiration Date boxes, then enter the Subject Line and the message in the Message Text box.

3. Select the delivery template from the drop-down list. Selecting the template prioritizes the message. Options are Low, Standard, and High.

4. Click Send Message.

5. Click Done if you want to close the page without sending the message.

   The page closes and you return to the web application.

Related topics 

Send internal message screen reference

Viewing employee notifications

Related information 

Appearance of notifications (User Guides for Scorecards Product that assists agents, supervisors and all contact center employees to focus on critical aspects of their performance and identify opportunities for improvement., Workforce Management, Speech Analytics Product that analyzes ongoing changes in customer behavior through spoken interactions with the customer, and drives effective organizational changes needed to address challenging market conditions., and others.)