Track workload volume

Track your workload of various types as it arrives, is completed, and is backlogged throughout the day. View a summary of the work assigned to you, and view the status of each work queue Entity that represents demand in WFM. Queues help predict workload by multiplying the volume of customer interactions by their expected handling time.'s inventory.

Procedure

1. Go to My Home. Under My Tracking, select Volume Entry.

   Effective time for events is set to Now as the default option.

2. Optional: To view events from a selected time, click Selected time. Then, choose a date using the Select Date and Time icon.

3. Optional: Do one of the following:

   • To refresh the data, click Refresh.

   • To show work queues that your administrator has chosen to hide, click Show Hidden.

Related topics

Volume Entry