Create a skill
Create a skill Defined level of knowledge that an employee needs in order to handle a defined workload in WFM. for an organization by entering it manually in the system.
Procedure
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Go to Organization Management Module in WFO that allows administrators to set up different hierarchies to manage users from a single, unified, Web interface.. Under Employee Attributes, select Skills.
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Select Create Skill.
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Complete the fields on the Skill screen, and select Save.
What to do next