Working with system alert rules
System administrators typically configure system alert rules, and the notifications are usually sent to the administrators and your IT department.
System alert rules trigger notifications related to adapter failure, dropped data source Third-party systems that provide data to the system, including employee and device states, and data change events. Typical data sources are phone switches, PBXs, or LANs. links and the results of ETL runs that occur within the system. The system rules also include RTSA Feature that detects keywords (terms and phrases) spoken in contact center interactions in near real time. alert (for issues that system administrators handle).
To create, edit, or delete alert rules for your system, go to Tracking >Notifications > System Rules page.