Alert rules overview

Alert rules specify the events that generate alerts to specified users or targets. Currently the Alerts delivery media options are email, desktop, and mobile messages.

You can create Organization alert rules. Organization alert rules pertain to organizations and the employees within them.

There are three alert rule types (or scopes):

Organization: pertaining to organizations and the employees within them.
Campaign: pertaining to Workforce Management campaigns.
System: pertaining to the overall system

The licenses purchased, and the privileges assigned to you, determine your ability to manage one or more of the three alert rule types.

If you are licensed for desktop messaging, you can send ad hoc messages to other system users. You can send these messages by clicking Send Message at the upper right of your web application page.

You can also view employee notifications, including alerts, desktop messages, and internal messages.