Delete a shift collection

If required, you can delete a shift collection Group of shifts in WFM used to control costs or resources around specific shifts. Typically, the shifts in a shift collection are related in some way, such as a group of night shifts or delivery shifts. for an organization.

Procedure 

1. Go to Work Administration. Under Work Rules, select Shift Collections.

2. From the left pane, select the organization for which you want to delete the shift Work period in WFM that has a definite length. collection Group of back-office Contributions from one or more employees connected to a single customer or account captured by DPA. Collections are used for analyzing and improving back-office efficiency and quality..

3. From the Shift Collections screen, select the shift collection you want to delete and select Delete.

4. To confirm the deletion, select Yes.

Related topics 

Create a shift collection

Edit a shift collection