Edit a shift collection
Edit a shift collection Group of shifts in WFM used to control costs or resources around specific shifts. Typically, the shifts in a shift collection are related in some way, such as a group of night shifts or delivery shifts. for an organization. You can rename the shift Work period in WFM that has a definite length. collection Group of back-office Contributions from one or more employees connected to a single customer or account captured by DPA. Collections are used for analyzing and improving back-office efficiency and quality., remove assigned shifts and assign additional shifts to the collection.
Procedure
-
Go to Work Administration. Under Work Rules, select Shift Collections.
-
From the left pane, select the organization for which the shift collection was created.
-
From the Shift Collections screen, select the shift collection you want to edit, and select Edit.
-
On the Collection Details screen, edit any relevant fields and select Save.