Shift collection details
When creating or editing a shift collection Group of shifts in WFM used to control costs or resources around specific shifts. Typically, the shifts in a shift collection are related in some way, such as a group of night shifts or delivery shifts., define or update data about the shift Work period in WFM that has a definite length. collection Group of back-office Contributions from one or more employees connected to a single customer or account captured by DPA. Collections are used for analyzing and improving back-office efficiency and quality..
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Field |
Description |
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Collection Name |
Defines the name of the shift collection. For example: Night Shifts; Delivery Shifts; Morning Shifts |
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Description |
Optional: Describes the shift collection. For example: Shifts that start after 10:00 PM and end no earlier than 12:00 AM. |
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Effective Date |
Defines the date range for which shift constraints Feature in WFM that assists in limiting the number of shifts scheduled for each day for an organization during a specific date range for all of the shifts in a shift collection. can be defined for the collection in the calendar. You cannot define Shift Collections in the past. The End date is optional. By default, this field is set to Never. As long as the effective date range of the shift collection overlaps dates within a scheduling period, the shift collection is available from the calendar when the relevant scheduling period is selected. |
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Shifts |
Allows you to assign shifts to the shift collection, from the list of available shifts. The Available Shifts include shifts that have been created for the selected organization. The Assigned Shifts include shifts defined for the shift collection (that have been selected from the Available Shifts). |